Microsoft print test page works but it doesn't work on websites

Question

I can print the test page for Microsoft print, but when I try to use it from a website it won't load the page.

Answer 1

Hi Jordan Griffin,

Thank you for reaching out to Microsoft Q&A Forum and explaining the situation.

This behavior often points to a browser or driver-related issue rather than the printer itself. To help resolve it, please try the following steps:

Check your default browser: Try printing from a different browser (e.g., Edge, Chrome, Firefox) to see if the issue persists.

Update your browser: Ensure your browser is fully updated, as outdated versions can cause printing errors.

Clear cache and cookies: In your browser settings, clear cached data and cookies, then restart the browser.

Update printer drivers: Open Device Manager and check for updates to the Microsoft Print to PDF driver.

Test with another application: Try printing a document from Word or Excel to confirm whether the issue is limited to websites.

I hope this helps you get the thing sorted out quickly!

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