how do I speak with a live agent

Question

Rose Scott 20

I have tried other options but need help from a human.

Moved from: Microsoft Security | Microsoft Identity Manager

Ben Hegg 0 Reputation points

2025-11-18T23:52:47.99+00:00

Hi, i believed i cancelled my Microsoft game pass subscription months back but have just realised i didnt, not to mention the recent insane price increase is what made me realise this. How can i get a refund for this?
Chloe-V 2,680 Reputation points Microsoft External Staff Moderator

2025-11-25T09:13:10.3333333+00:00

Hi Ben Hegg,

Thank you for posting your question in the Microsoft Q&A forum.

In your case, I recommend creating a new thread and describing your situation in more detail so that experts in the field can reach out and respond to your concern.

Best regards.

2 answers

Ben Hegg 0 Reputation points

2025-11-18T23:52:47.99+00:00

Hi, i believed i cancelled my Microsoft game pass subscription months back but have just realised i didnt, not to mention the recent insane price increase is what made me realise this. How can i get a refund for this?
Chloe-V 2,680 Reputation points Microsoft External Staff Moderator

2025-11-25T09:13:10.3333333+00:00

Hi Ben Hegg,

Thank you for posting your question in the Microsoft Q&A forum.

In your case, I recommend creating a new thread and describing your situation in more detail so that experts in the field can reach out and respond to your concern.

Best regards.

Answer 1

Chloe-V 2,680 Microsoft External Staff Moderator

Thank you for posting your question in the Microsoft Q&A forum.

The best way to speak with a Microsoft support agent depends on the product or service you need help with. Here are the common options:

1. Through Microsoft Support Website

Go to: support.microsoft.com/contactus
Sign in with your Microsoft account (if applicable).
Select the product or service you need help with.
Choose Contact a support agent or Chat with a live person.
If chat is not available, you can request a callback or find the phone number for your region.

2. By Phone

Check the official list of phone numbers by region: Customer Service Phone Numbers – Microsoft

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Jessi Mabis 0 Reputation points

2025-11-19T19:41:02.34+00:00

I have submitted requests to chat with an agent, but no one calls me back. Please advise. I tried to use the online chat feature, but it doesn't allow me that option.
Chloe-V 2,680 Reputation points Microsoft External Staff Moderator

2025-11-25T09:17:14.2066667+00:00

Hi Jessi Mabis,

Thank you for reaching out to Microsoft Q&A forum.

To assist you better, could you please let me know which product or service you are experiencing an incident with?

For example: Microsoft 365, Microsoft Teams, Windows, Microsoft Outlook, and the specific incident you are facing. Once I have that information, I will guide you through the steps to contact the appropriate support team.

Best regards.

Answer 2

Sumit 42,916 Volunteer Moderator

Hi,

What is the exact issue? Speaking to support might not be free.

Please get in touch with Microsoft Support for further help.

Type the ""Chat with someone"" option and press Enter.

Please click on the ""Contact support"" button at the bottom.

Select the Product and Category for support according to your requirement.

The available support methods will be shown to you.

Contact support abc_page-0001