I can't reset my laptop by reinstalling Windows from the cloud

Question

My computer is slow and having a lot of problems, so I tried to reinstall Windows from the cloud and keep my files. I tried that, and when I came to check on it, it said that it could not reset my pc, with no error code or anything. How can I fix this?

Answer 1

If you're unable to reset your laptop by reinstalling Windows from the cloud, there are a few steps you can take to troubleshoot the issue:

1. Check Internet Connection: Ensure that your internet connection is stable and fast enough for downloading Windows.
2. Try a Local Reinstall: If the cloud option is failing, you can try using the local reinstall option instead. This will use the existing files on your device to reinstall Windows.
3. Use Windows Recovery Environment: Boot into the Windows Recovery Environment (WinRE) and attempt the reset from there. You can access WinRE by holding the Shift key while selecting Restart from the Start menu.
4. Check for Updates: Make sure your system is up to date. Sometimes, pending updates can interfere with the reset process.
5. Run System File Checker: Open Command Prompt as an administrator and run the command sfc /scannow to check for and repair any corrupted system files.
6. Backup Important Files: Before attempting further resets or installations, ensure that you back up any important files to avoid data loss.
7. Contact Support: If the issue persists, consider reaching out to Microsoft support for assistance.

Remember that resetting your PC will remove installed applications and, depending on the options you choose, may also delete personal files. Always back up your data before proceeding with a reset.

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References:

• What was new in 20H1 Windows 10 Insider Preview Builds
• Troubleshoot Windows 365 Business Cloud PC setup issues

Answer 2

Hi,

Have you tried going to WinRE and resetting your computer from there? Steps below:

On the sign-in screen, press and hold the Shift key, then click the power icon on your monitor and select Restart while still holding Shift.

This will take you to the recovery menu.

Click Troubleshoot > Reset This PC (Keep My Files).

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If that doesn’t work, then you may need to reinstall Windows using the repair in-place method. This will keep your files and apps.

Steps: https://answers.microsoft.com/en-us/windows/forum/all/how-to-run-in-place-upgrade-in-windows-11/4d469147-2747-4dcb-88a4-aae9273a4500