My other account was hacked and they changed the email and i dont know what to do i need some help

Question

i got hacked and they took my Microsoft account and changed the email to one of theres and im not sure what to do or how to get it back i need help

Answer 1

If your Microsoft account has been hacked and the email has been changed, here are some steps you can take to try to recover it:

1. Visit the Microsoft Account Recovery Page: Go to the Microsoft account recovery page and follow the prompts to recover your account. You will need to provide information to verify your identity.
2. Use Security Information: If you have set up security information (like a phone number or an alternate email), you can use it to reset your password. Check if you can access any recovery options provided.
3. Contact Microsoft Support: If you cannot recover your account using the automated methods, you may need to contact Microsoft support directly for assistance. They can help you regain access to your account.
4. Secure Your Other Accounts: If you have other accounts linked to this Microsoft account, make sure to secure them as well by changing their passwords and enabling two-factor authentication.
5. Monitor for Suspicious Activity: Keep an eye on your other accounts for any suspicious activity, and consider changing passwords for those accounts as a precaution.

Taking these steps can help you regain control of your account and secure your information.

Answer 2

Hello, good day and thanks for your question. To add to the above, please take note that a compromised account is a complex scenario and once the email and phone number has been changed to a different one then it is deemed unrecoverable and for this you can go over this link https://go.microsoft.com/fwlink/?linkid=2196140 and most likely it will be followed by doing the account recovery form and you can check out the links below for reference.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

https://support.microsoft.com/en-us/account-billing/your-microsoft-account-recovery-request-wasn-t-granted-dc56c3e3-dff0-4ed5-8edb-60290eea6b53