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I cannot log into window 11 after my laptop has it's motherboard replaced.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 6%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Eric Ng
0
Reputation points
My new laptop has issue and Lenovo replaced with a new motherboard.
After motherboard replaced, it went into bitlocker screen and I was prompt to key in my bitlocker recovery key.
I checked my account and realised I did not setup any bitlocker setting/passwords.
I cannot log in to my windows 11 now.
I was informed by Lenovo that Microsoft is able to provide me with the passwords.
See attached bitlocker screen and provide me with the 48 digits login passwords for me to access into my windows 11. Bit locker.jpeg
Windows for home | Windows 11 | Recovery and backup
1 answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta 27,591 Reputation points MVP2025-11-17T14:16:06.52+00:00 -
Eric Ng 0 Reputation points
2025-11-19T09:55:37.17+00:00 I was told by Lenovo support that Microsoft can provide me with the bitlocker recovery key, hence I am writing here to ask for it. What is Microsoft support email that I can write to?
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S.Sengupta 27,591 Reputation points MVP
2025-11-20T14:32:16.8033333+00:00 Microsoft does not send recovery keys by email.
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