Device change

Question

Hi,

I just got a new phone and I don’t have the option to use the backup stored on my old phone. Also, I’m getting the codes on both phones.

Can you help me transfer all to my new phone?

Thanks!

Answer 1

To transfer your Microsoft Authenticator app data and ensure you can access your work accounts on your new phone, follow these steps:

1. Backup on Old Phone: Make sure you have set up the backup on your old phone. Open the Microsoft Authenticator app, go to Settings, and ensure that iCloud backup is turned on. This will back up your account credentials to your iCloud account.
2. Install Authenticator on New Phone: Download and install the Microsoft Authenticator app from the App Store on your new phone.
3. Restore Backup: When you open the Authenticator app on your new phone, it should prompt you to restore from the backup. Make sure you are signed in to the same iCloud account used on your old phone.
4. Complete Device Enrollment: After restoring the backup, you may need to sign in to your work account on the new device. Open a productivity app (like Microsoft Teams) and follow the prompts to complete the device enrollment and any multi-factor authentication (MFA) requirements.
5. Check for Codes: If you are still receiving codes on both phones, ensure that you have removed the old phone from your account settings to avoid confusion.

If you encounter any issues, you may need to consult your IT department or follow the specific instructions for resetting MFA settings if necessary.

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References:

• Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes
• Migrate to a new iPhone for work

Answer 2

Thank you. I don’t get the prompt to restore from back up. I also don’t have this option when I go to my settings.

thanks