how to cancel a charge which I cannot find on my account

Valerie Jones 0 Reputation points
2025-11-17T17:01:59.03+00:00

I have been charged since Feb 2025 12.74 from Microsoft but nothing on my account apart from the 1.99 extra storage space, how can I cancel this please?

Microsoft 365 and Office | Other

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  1. JANSHER LIWAG 8,960 Reputation points Independent Advisor
    2025-11-17T17:34:49.95+00:00

    Hi Valerie,

    Thank you for posting, I am here to help. I’m Sorry you are having this Problem. You need to investigate this charge from your Microsoft billing history by signing to your Microsoft Account.

    Click this to open the page: https://account.microsoft.com/services/microsoft365

    Log in using your Microsoft Account. Find your subscription and select Manage. On the next page, select Cancel then Scroll through and follow the instructions on the page to proceed with cancellation.

    For more details you can check this article:

    How to get a refund on a Microsoft subscription

    https://support.microsoft.com/es-es/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    I hope you find this information helpful. Please let us know if you have any further questions If the answer is helpful, please click "Accept Answer".

    Best regards,

    Jansher

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