can't authenticate hotmail account on ipad

Question

can't authenticate hotmail account on any mail client. Reset password did not help, app password did not help. Says password is incorrect

Answer 1

If you're having trouble authenticating your Hotmail account on your iPad or any mail client, here are a few steps you can take to troubleshoot the issue:

1. Check Your Username and Password: Ensure that you are entering the correct username (your full Hotmail email address) and password. If you've recently changed your password, make sure to use the updated one.
2. Use App Password: If you have two-step verification enabled on your Hotmail account, you will need to use an app password instead of your regular password. You can create an app password by following the steps in the security settings of your Outlook.com account.
3. Account Activation: Make sure your Hotmail account is activated. If you haven't logged in for a while, your account might be deactivated.
4. Reset Password: If resetting your password did not help, ensure that you are using the new password correctly. Sometimes, it may take a little time for the changes to propagate.
5. Check for Account Lock: If you have attempted to log in multiple times with the wrong password, your account may be temporarily locked. Wait for a while and then try again.
6. Update Mail Client: Ensure that your mail client is updated to the latest version, as outdated software can sometimes cause authentication issues.
7. Contact Support: If none of the above steps work, consider reaching out to Microsoft support for further assistance.

These steps should help you resolve the authentication issue with your Hotmail account.

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References:

• Error when you run the Microsoft Remote Connectivity Analyzer tool to test connectivity to Office 365: "To authenticate to Office 365, you must enter your Microsoft account"
• Troubleshoot sign-in issues and account access problems

Answer 2

Sorry to hear that you have troubles with this. Could you please try to log in here from the device browser:
Outlook.com

Let me know if you can do this, and if you also received an error message, please share a screenshot of it.