Sign-in failed Error code: AADSTS5000225

Question

I was notified of the deactivation, with a date of November 25, 2025. I wanted to activate the tenant today, but they blocked it before the announced date. Can you unblock my tenant?

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle removed PII

@Rukmini

Answer 1

Dear @Thomas Adam,

Thank you for posting your question in the Microsoft Q&A forum!

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted. Tenant inaccessible due to inactivity.

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance. Kindly provide the:

• Tenant ID:
• Error Code:
• Correlation ID from the recent failure:
• Timestamp from the recent failure:

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

For reference: Quickstart: Create a new tenant in Microsoft Entra ID

I will send you a private message shortly. If you have above details, please provide in Private message.

I hope this helps. Thank you for your patience and your understanding. I'm looking forward for your reply.

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