Some is using my email account

Question

My live.com account has been hacked. Someone is sending multiple emails continually. I have changed my password and tried to contact Microsoft. Also using my emails to access my apps and my husband's email, and my recently passed son's email.

Answer 1

Hi Linda Saunders, I can see how heavy this situation must feel having your Live.com account compromised isn’t just about unwanted emails being sent it’s about the violation of trust and the fear that someone else is reaching into parts of your digital life that are deeply personal.

 

To fully secure a hacked Live.com account sign into Outlook.com to delete any malicious rules remove suspicious forwarding or linked accounts revoke all active sessions and app passwords via the activity and security pages reset recovery options to eliminate any hacker controlled emails or phones while adding your own secure methods run malware scans on all devices to prevent reinfection and if unauthorized access persists escalate to Microsoft’s compromised account support with evidence so they can reset recovery channels.

 

When you sign into Outlook.com and check under Settings Mail Rules or Forwarding, do you see any unfamiliar rules or forwarding addresses that could explain why emails are still being sent even after you changed the password?

 

Best regards

Lucky Charm