can't get OTP code

Question

Hello Microsoft Support Team,

I am currently unable to sign in to the Microsoft Authenticator app. Each time I try to log in, the system asks for verification through the Authenticator itself, but I can’t access the app because I have been signed out and cannot log back in.

As a result, I am unable to approve sign-in requests or retrieve verification codes from the app. I also do not receive SMS verification codes as an alternative option.

Please note that I live in Indonesia, and I am wondering if there might be any regional restrictions or issues affecting SMS or app-based authentication here.

I would really appreciate your help in restoring my access to the Authenticator app or providing another method to verify my identity and log in to my Microsoft account.

Thank you very much for your assistance.

Best regards,

M Yusran