i cant access my email

Question

i cannot access my email account. ive reached out to godaddy support and they apparently moved the ticket up to level 3 support, but came into the office this morning to read from back up email that the ticket had been closed. i am getting this error when trying to log in, and wondering if I've done something inside the microsoft 365 admin page when trying to set something up previously that caused the issue?

Move from: Microsoft 365 and Office | Other

Answer 1

Hello @Leslie Tucker

Welcome to Q&A forum!

To ensure we provide the most effective troubleshooting steps, could you please confirm the following details:

1/ Verify your account type

I understand that you've posted this thread in the Business SAP forum, but I would like to "reconfirm your account type" to ensure we can provide the most appropriate troubleshooting steps. Please let me know which of the following applies to your account:

• Personal account (e.g., @hotmail.com, @outlook.com)
• Educational account (e.g., @schoolname.edu)
• Business account (e.g., @yourcompany.com)
• Global admin account (typically ends with @onmicrosoft.com)

2/ Could you clarify the relationship between your account, GoDaddy, and Outlook? This will help us understand the exact nature of the issue.

3/ Please provide the full error message you are encountering so we can investigate further.

Our first response may not fully resolve the issue, but with your input and detailed answers to follow-up questions, we can work together to find the root cause and a solution.

Looking forward to hearing from you!

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