Not receiving verification code when signing in to website on multiple email addresses

Question

This was working Thursday of last week and when we tried to get in on other websites Friday it stopped working on getting our Verification codes. PII Removed. All of our PII Removed isn't working on getting verification codes from our healthcare platforms. Covermymeds, UHC, Epic anything that requires a verification code to login isn't coming to our emails.

Answer 1

all steps have been used to make sure there not in junk or block

Answer 2

Hi @Elizabeth Brownlow,

Welcome to Microsoft Q&A forum.

Thank you for reaching out regarding the issue with verification codes not being delivered to your email addresses.

Based on your note that you’ve already checked junk folders and confirmed nothing is blocked, this could be due to organization-wide mail flow rules that are blocking or redirecting emails from healthcare platform domains, or Microsoft 365 security policies that are quarantining these messages as potential spam or phishing.

These checks occur at the tenant level before messages reach your mailbox, which requires administrative access to the Exchange Admin Center. In this case, please coordinate with your organization’s IT administrator to:

1/ Run a Message Trace for to see if messages from CoverMyMeds, UHC, and Epic were delivered, quarantined, or rejected. For reference: Message trace in the new EAC in Exchange Online | Microsoft Learn

2/ Review spam filtering and quarantine policies to ensure these messages are not blocked. Please refer to Configure spam filter policies - Microsoft Defender for Office 365 | Microsoft Learn and Quarantine policies - Microsoft Defender for Office 365 | Microsoft Learn

3/ Review Transport Rules in the Exchange admin center to confirm nothing is blocking the platforms’ domains.

4/ Contact Microsoft Support:

If after completing the necessary checks in the Exchange Admin Center, no issues are identified and the problem persists, the best next step is for your IT administrator to contact Microsoft Support. A support agent can perform advanced diagnostics, review mail flow logs, and provide guidance on any tenant-level or service-related issues that may be preventing message delivery.

As moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps point you in the right direction, and we're always here to assist as much as we can within our scope.

For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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