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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 56.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
On start-up, I am unable to input password since the update. The screen is opaque. The only way to get past this is to do a "restart". This has only happened since the upgrade. I was also blocked with the opaque screen when I was in the middle of a Word document. I thought it was Copilot trying to be too helpful! Anyone else experienced this?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Hi Judith, thanks for sharing. Are you using Windows 11 with the latest update installed?
Microsoft notes that an opaque or frozen screen after an update usually relates to display or sign-in issues. Check for pending updates and make sure your graphics drivers are current through Windows Update. Using the standard restart or sign-in options should bypass the block. If the problem continues, I recommend running startup repair or using Safe Mode to see if the update is causing it.
