How to remove an account from Outlook and add back as a new account?

Question

My service provider wiped all of my emails from an existing Outlook email account. Outlook seems to have generated a 20 character alphanumeric address that is now associated with my Microsoft account. My existing email is still there, just without any emails. I was told to delete it and then add it back. I followed the instructions to View Settings and to highlight the account to remove it, but it doesn't show up. It also doesn't give me the option to add a new email.

Answer 1

To remove an account from Outlook and add it back as a new account, you can follow these steps:

1. Open Outlook and go to the File menu.
2. Click on Account Settings, and then select Account Settings again from the dropdown.
3. In the Account Settings window, you should see a list of your email accounts. If the account you want to remove does not appear, ensure that you are in the correct profile or check if the account is set up under a different profile.
4. If the account is visible, highlight it and click on Remove. Confirm the removal when prompted.
5. After removing the account, you can add it back by clicking on New in the Account Settings window.
6. Follow the prompts to enter your email account information and complete the setup.

If you still do not see the account listed or cannot add a new account, it may be necessary to check your Outlook profile settings or consider creating a new Outlook profile altogether to start fresh.

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References:

• Connection to Microsoft Exchange is unavailable error when a Microsoft 365 user tries to set up Outlook
• Change a user name and email address

Answer 2

Hi M and T Rasheed, I understand how frustrating this must be especially when you’re following the steps and the options you need just aren’t showing up.

To resolve the issue you can remove and re-add the account by using Windows Settings under Email & accounts switching back to Classic Outlook for full account management creating a fresh Outlook profile via Control Panel fixing your Microsoft alias through the account management page and updating Outlook or reverting to Classic mode if the Add Account button is missing.

When you tried to remove the account were you using the New Outlook interface or Classic Outlook and do you see any options under Windows Settings under Accounts and Email & accounts?

Best regards

Lucky Charm