I have opened a ticket with Microsoft Support, however I have not received a reply.

Question

Hi

I opened a ticket with Microsoft support, however I have not received a reply to my follow ups, I provided the information that the support agent requested.

I have tried to call 1800197960 and I was not able to speak to an agent, the automated system will not connect me, and I cannot get a follow up on this request.

How do I escalate my ticket, or call a support technician to request a follow up?

Answer 1

To escalate your support ticket with Microsoft, you can follow these steps:

1. Contact Microsoft Support: If you are unable to reach an agent through the phone, consider using the online support options available in the Microsoft Azure portal or the specific product support page related to your issue.
2. Escalate the Ticket: If you have not received a response, you can escalate the issue by contacting Microsoft through the appropriate channels. For example, if you are a partner, you can escalate commercial or technical issues as outlined in the Microsoft Partner Center support documentation.
3. Follow Up via Email or Online: If you have access to the Services Hub or Azure support, you can submit a follow-up request or check the status of your existing ticket online.
4. Contact Your Microsoft Representative: If you have a designated Microsoft representative, reaching out to them can also help expedite the process.

Make sure to provide all relevant details about your ticket and any previous communications to facilitate a quicker response.