I have been charged for a Microsoft 365 subscription that I didn't authorise

Question

I would like to request a refund for the Microsoft 365 subscription as I didn't authorise this payment. I believe my account has been hacked.

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Moved from: Microsoft 365 and Office | Other

Answer 1

If you believe your Microsoft 365 account has been hacked and you have been charged for a subscription that you did not authorize, you should take immediate action. Here are the steps you can follow:

1. Secure Your Account: Change your password immediately to prevent further unauthorized access. If you cannot access your account, use the account recovery options provided by Microsoft.
2. Contact Support: Since you are looking to request a refund, you should contact Microsoft support directly. You can do this through the Microsoft 365 admin center or by visiting the support page. Make sure to explain your situation clearly, mentioning that you believe your account has been compromised.
3. Request a Refund: Depending on your account type and the circumstances, you may be eligible for a refund. If you purchased your subscription directly from Microsoft, you may be able to cancel it and receive a prorated refund. If you bought it through a partner or reseller, you will need to contact them for assistance.
4. Monitor Your Account: Keep an eye on your account for any further unauthorized charges and consider enabling two-factor authentication for added security.

For more detailed information on how to cancel your subscription and request a refund, you can refer to the Microsoft documentation.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Get support for Microsoft 365 for business

Answer 2

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to all of your Microsoft accounts and check if you can see the charges there.

https://account.microsoft.com/services

If not, have you asked a family member if they may have used your card in the past?

You can refer to this article: 'How to investigate a billing charge from Microsoft.'

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you can’t find the source of the charge, it’s possible that your credit card has been compromised. In this case, you should contact your bank immediately to open a dispute ticket, request an investigation, and, if necessary, have your card blocked and replaced to prevent further unauthorized charges.