Outlook Contacts download from gmail, then disappear

Question

I have 1586 contacts listed on my gmail server. When I open Outlook Classic, the contacts start downloading until record 996 appears, then the download stops and within a few seconds, the entire list disappears.

Also, I found that if I create a new contact in Outlook, that contact also disappears from my file.

I have tried creating a new .ost file, but that did not solve the problem.

I have also deleted and restore my contacts on gmail, in case there was a corrupted record, but that didn't solve the problem either.

Help!!!

Answer 1

It sounds like you are experiencing synchronization issues with your Outlook contacts. Here are a few steps you can take to troubleshoot the problem:

1. Check for Filters: Ensure that there are no filters applied in Outlook that could be hiding your contacts. You can do this by going to the View tab, selecting View Settings, and checking the Filter options.
2. Corrupted OST File: Since you mentioned that you created a new .ost file but the issue persists, it might be worth trying to create a new Outlook profile. This can help if the current profile is corrupted. To create a new profile:
   • Go to Control Panel > Mail > Show Profiles > Add.
   • Follow the prompts to set up a new profile and see if the issue continues.
3. Synchronization Issues: If you are still having problems, it may be due to synchronization issues between Outlook and Gmail. Make sure that your Gmail account is configured correctly in Outlook. You may want to remove and re-add your Gmail account in Outlook to reset the synchronization process.
4. Check Sync Issues Folder: Look in the Sync Issues folder in Outlook for any error messages that might give you more information about the problem. This folder can be found in the folder list.

If these steps do not resolve the issue, consider checking for updates for Outlook or reinstalling the application as a last resort.

---

References:

• Synchronization problems occur in Outlook and in Outlook Web App
• Items disappear or are not visible in an Outlook folder

Answer 2

1. No filters
2. Recreated profile, did not resolve problem.
3. Gmail and Google Workspace accounts deleted and readded. No fix.
4. No Sync Issues found.

Running into a brick wall.