i want my outlook app on my new laptop to sync to the main app on my iphone, It's a new laptop and it's not syncing.

Question

Bought a new computer, set up outlook to sync with my accounts on my phone. I changed a few folders by creating subfolders in my email in outlook and they have stopped syncing altogether. I bow can't receive or send emails from outlook on my laptop. I have tried everything. Microsoft told me it's an apple issue. Apple support told me in a MS office issue. And HP tried their best to help but couldn't help me. It should just be changing a few settings but I am either locked out or the options are greyed out. I have googled as much as I can and have lost about 28 hours trying to fix. I even uninstalled and reinstalled. It anyone able to help?

Answer 1

To resolve the syncing issues between your Outlook app on your new laptop and your iPhone, you can try the following steps:

1. Check Your Internet Connection: Ensure that both your laptop and iPhone are connected to the internet.
2. Update Outlook: Make sure that you have the latest version of Outlook installed on your laptop. Updates can fix bugs and improve performance.
3. Check Account Settings: Verify that your email account settings in Outlook are correct. You can do this by going to File > Account Settings and checking the settings for your email account.
4. Create a New Outlook Profile: Sometimes, creating a new profile can resolve issues. You can do this by going to Control Panel > Mail > Show Profiles > Add. Follow the prompts to set up a new profile and see if that resolves the syncing issue.
5. Export and Re-import Data: If you have made changes to your folders, you might want to export your data to a .pst file, delete the existing OST file, and let the server data download again. After that, import the .pst file data using the Do not import duplicates option.
6. Check Sync Settings on iPhone: Ensure that your iPhone is set to sync with your email account. Go to Settings > Mail > Accounts, select your account, and check the sync settings.
7. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance, as they can provide more specific troubleshooting steps.

These steps should help you troubleshoot and hopefully resolve the syncing issues you're experiencing with Outlook on your new laptop and your iPhone.

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References:

• Synchronization issues between Outlook and Outlook Web App
• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)

Answer 2

Hi Peta-Mary Gallagher, I can imagine how draining this must feel you’ve invested hours trying to get Outlook on your new laptop to sync properly with your iPhone, only to be bounced between Microsoft, Apple, and HP support without a clear resolution.

To fix Outlook sync issues, verify the account type in Outlook desktop under File, Account Settings, Account Settings, Email tab and ensure it is Exchange or IMAP rather than POP or PST, then remove and re‑add the account using Auto Account Setup so Outlook detects Exchange, Office 365, or IMAP automatically, rebuild the sync cache by deleting the .ost file from %localappdata%\Microsoft\Outlook and letting Outlook recreate it, check that subfolders are created under the mailbox root instead of Personal Folders or Outlook Data File, and finally press Ctrl + M to send and receive all folders to confirm emails flow both ways.

When you check Outlook account Settings on the laptop, does the account show as Exchange or IMAP with an .ost file tied to the server, or is it listed as POP/PST with a local data file, and do the subfolders you created appear under your mailbox name or under a separate ‘Outlook Data File’ section?

Best regards
Lucky Charm