Setting changes will not save, despite hitting save

Question

Hello,

I am trying to change my settings within outlook to allow me to let the device app use IMAD and POP, in order to link my email via another server. I change the setting to "allow" and click save, but when I go into "Account -> Email account" there is not an option to add another email. When I go back into settings, my settings to allow IMAD and POP are turned off.

I've tried clearing my cache, browser history, and restarting my computer but nothing is working.

Please advise

Stacey

Answer 1

It sounds like you're experiencing issues with saving your settings in Outlook to enable IMAP and POP access. Here are some steps you can take to troubleshoot this issue:

1. Permissions: Ensure that you have the necessary permissions to change these settings. If you're using a managed account (like a work or school account), your administrator may have restricted these options.
2. Use the Shell: If you have access to the Exchange Management Shell, you can manually set the POP and IMAP settings using the following commands:
   • For POP:

          Set-PopSettings -ExternalConnectionSettings {YourServer:995:SSL}
     

   • For IMAP:

          Set-ImapSettings -ExternalConnectionSettings {YourServer:993:SSL}
     

   Replace YourServer with the actual server address you are trying to connect to.
3. Restart IIS: After making changes, you may need to restart the IIS service. You can do this by running the following command in the command prompt:

      iisreset
   

4. Verify Settings: To check if the settings were applied correctly, you can run these commands in the Shell:
   • For POP:

          Get-PopSettings | format-list
     

   • For IMAP:

          Get-ImapSettings | format-list
     

   Ensure that the ExternalConnectionSettings property is set.
5. Browser Issues: Since you've already tried clearing your cache and browser history, consider trying a different browser or using incognito mode to see if the issue persists.

If the problem continues after trying these steps, it may be beneficial to reach out to your IT support for further assistance.

Answer 2

Hi Stacey Fuller, I can see how frustrating this must be you’ve tried changing the settings hit save, and expect it to stick, only to find everything reverted.

To fix IMAP/POP settings not saving in Outlook. switch to the classic settings page under Settings View all Outlook settings, Sync email and enable POP/IMAP, disable the New Outlook preview or use the desktop client, check for admin restrictions in Microsoft 365, apply changes via Outlook desktop if needed and if the toggle still resets try a private browser session or wait up to 72 hours for backend sync.

When you switch to the classic Outlook settings and enable IMAP/POP does the toggle revert immediately after saving, or only after you refresh or sign back in?

Best regards

Lucky Charm