Microsoft office app problem

Question

Can I get your support continue for case 7091682840 and in charge is Naveena from Microsoft Escalation Support.I can't use my microsoft account yet.Please can you contact me phone or mail.

Phone number is +81-78-393-0252 and mail address is ******@fwjapangroup.onmicrosoft.com.

But please notice that as below:

This phone number and mail address are at office.Thus, you can't contact me weekend and you can only contact me weekdays between 9AM to 6PM(Japan time).

Answer 1

Hi Chozin,

Thank you for contacting Microsoft Q&A Community!

I’m really sorry you’re still unable to use your Microsoft account. I understand how disruptive this is, and I appreciate you sharing your contact details and availability.

Just to clarify: Escalation Engineers (like Naveena) operate through official support channels, the Learn Community team doesn’t own or work support tickets, and escalation engineers don’t work within the Learn Community.

However, please help provide me with more detail of the current ticket either:

• The full Case ID (including the date portion—e.g., beginning with something like “2510…”), or
• The full name and email address of the current in‑charge engineer (Naveena).

So I can look it up accurately?

I’ve noted your preferred contact details and hours:

• Phone: +81‑78‑393‑0252
• Email: ******@fwjapangroup.onmicrosoft.com
• Availability: Weekdays 9:00–18:00 Japan time (JST, UTC+9); not available on weekends

Once I have the complete case or engineer details, I’ll try to check the ticket’s status and inform the proper engineer to contact you if possible, respecting your stated availability.

If you believe this information adds some value, please accept the answer so that your experience with the issue would help contribute to the whole community.

Best Regards!

Kate,

Answer 2

I cannot assist with direct support for your Microsoft account or case inquiries. For issues related to your Microsoft account, including case follow-ups, I recommend contacting Microsoft Support directly through the official channels. You can find the appropriate contact information for your region on the Microsoft support website.

If you need assistance with Microsoft 365 or other Microsoft products, please refer to the support resources available online.

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References:

• Get support for Microsoft 365 for business
• Contact volume licensing support