Fabric login/Authenticator app keeps asking for authentication code

Question

I am trying to login to Microsoft fabric using the registered email account (not outlook.com) and it keeps asking for authentication code even after i select I don't have access to the authentication code. It is a loop and no alternate way to verify.

When i tried to login to the Azure App it prompted for a password change which i did but then it again asked for an authentication code.

I am just baffled how dumb this is....any solution here?

Answer 1

It sounds like you're experiencing a common issue with Multi-Factor Authentication (MFA) when trying to log into Microsoft Fabric. Here are a few steps you can take to resolve the problem:

1. Check Your MFA App: Ensure that the MFA app you are using (like Google Authenticator or Auth0 Guardian) is functioning correctly. If you are using Auth0 Guardian, remember that it sends push notifications instead of codes, and you need to select Allow on the notification to complete the authentication process.
2. Sync Clocks: Make sure that the clocks on your devices (computer and mobile) are synchronized. If they are out of sync, it can cause issues with the MFA codes. You can check the clock settings on your devices and adjust them accordingly.
3. Contact Support: If you continue to face issues, consider reaching out to Microsoft Product Support. They can assist in resetting your MFA settings if necessary.
4. Alternative Verification: If you have set up alternative verification methods, try using those to gain access.

It's important to keep the MFA app installed on your device as it is required for ongoing access to applications that use MFA.

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References:

• Microsoft Invest - Troubleshoot Multi-Factor Authentication (MFA)
• Microsoft Curate - Troubleshoot Multi-Factor Authentication (MFA)

Answer 2

Hello Jatin Pangging,

Currently, Microsoft Q&A does not support Fabric-related issues. Please try posting your question in the official Microsoft Fabric community here:

https://community.fabric.microsoft.com/t5/Power-BI-forums/ct-p/powerbi

Thanks

Pratyush