Assistance with account

Question

I need help to change the email address name and also need to see where to cancel my subscription

Answer 1

To change a user's email address in Microsoft 365, you must be a user administrator. Here are the steps to follow:

1. In the admin center, go to the Users > Active users page.
2. Select the user's name, and then on the Account tab, select Manage username and email.
3. In the first box, type the first part of the new email address. If you have added your own domain to Microsoft 365, choose the domain for the new email alias from the drop-down list.
4. Select Done.

Regarding canceling your subscription, you can typically do this through the Microsoft 365 admin center or the subscription management page, depending on how you subscribed. Look for options related to billing or subscriptions in your account settings.

If you need further assistance, please refer to the Microsoft support documentation or contact their support team directly for help with subscription management.

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References:

• Change a user name and email address

Answer 2

Hi Nikki,

Thank you for sharing your question. I understand about changing your email and canceling your subscription. I get that it's important to get your account sorted out. It can be a bit confusing because Microsoft accounts link to subscriptions, and changing your main email isn't always simple. Let’s sort this together.

To change your email,

Go to account.microsoft.com and sign in. Then, go to Your Info > Manage how you sign in to Microsoft. You can add a new email there and set it as your main one. The old email will still be linked, but you can remove it later if you want. If you're using Microsoft 365 for business, you can also change usernames and emails in the Microsoft 365 Admin Center under Users > Active Users > Manage username and email. [learn.microsoft.com]

 

To cancel your subscription:

Go to account.microsoft.com/services and sign in. Find your Microsoft 365 subscription, click Manage, and then pick Cancel subscription. If you bought it from someplace else, like an app store, you'll have to cancel it there. [learn.microsoft.com], [learn.microsoft.com]

 

May I also ask, are you using a personal Microsoft 365 plan (like Family or Personal) or a business one? Also, do you want to keep your files and OneDrive stuff when you make these changes? Let me know, and please follow up so we can help you update your account safely.

I hope this answer is helpful, if you have any questions feel free to reply.

Best Regards,

Noel