The Key Input Box in Bitlocker Blue Screen Not Responding to Keyboard Input

Question

I wish to run the Microsoft off line virus scan option. The process take me to a blue screen which asks me to enter my Bitlocker key to proceed with the scan. IIRC that is to disable Bitlocker in order for the scan to proceed. An "I" beam is present in the dialogue box where the key is to be entered, however, typing on the keyboard does not result in any numbers appearing in the dialogue box so I cannot proceed with the scan.

Any help much appreciated so thank you in advance.

Answer 1

If the BitLocker key input box is not responding to keyboard input, there are a few potential solutions you can try:

1. Check Keyboard Functionality: Ensure that your keyboard is functioning properly. If you are using a USB keyboard, try connecting it to a different USB port. If you're using a wireless keyboard, ensure that the batteries are charged.
2. Use On-Screen Keyboard: If your physical keyboard is not working, you can try using the on-screen keyboard. This can usually be accessed by pressing a specific key combination during the BitLocker recovery screen. If the accessibility tools are available, you can activate the on-screen keyboard by tapping on a text input control.
3. Reboot and Retry: Sometimes, simply rebooting the system and trying to enter the BitLocker key again can resolve the issue.
4. Check for Hardware Issues: If the problem persists, there may be a hardware issue with the keyboard or the system itself. Testing with another keyboard can help determine if this is the case.
5. Access Recovery Options: If you are unable to enter the key, consider accessing other recovery options available in the Windows Recovery Environment (Windows RE) to troubleshoot further.

If none of these solutions work, you may need to seek further assistance or consider contacting Microsoft support for help with BitLocker recovery issues.