I am not able to login to my Azure account with my personal email id changed phone

Question

I am not able to login to my Azure account with my personal email id changed phone

Vitthal Roonwal 20 Microsoft Employee

I am not able to login to my Azure account with my personal email id. I have tried everything and setting up MFA and Authenticator as an option. But I do not get any notification in authenticator app, and it only shows 2 options. The verification code in authenticator app is 8 digits, but it expects only 6 digits. The notification doesn't arrive ever.

Sridevi Machavarapu 8,925 Reputation points Microsoft External Staff Moderator

2025-11-21T18:18:29.4666667+00:00
Hello Vitthal Roonwal,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Please send me the detail via private message.

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Sridevi Machavarapu 8,925 Reputation points Microsoft External Staff Moderator

2025-11-21T18:18:29.4666667+00:00

Hello Vitthal Roonwal,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Please send me the detail via private message.

Answer 1

Sridevi Machavarapu 8,925 Microsoft External Staff Moderator

Hello Vitthal Roonwal,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

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I am not able to login to my Azure account with my personal email id changed phone

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