Account locked

Question

Hello Microsoft Support Team,

I need your assistance. My phone was recently stolen, and after the incident, I discovered that my account had been hacked. Since then, I have been unable to access my account despite multiple attempts to recover it using the available steps.

Every time I try to sign in, I receive a message saying that my account is locked due to violations. I have no idea why this happened or how to resolve it, especially since I believe the issue started after my phone was stolen and my account was compromised.

I kindly request your help in restoring access to my account as soon as possible, as I urgently need it.

Thank you for your support and cooperation.

Answer 1

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

You can also try submitting an account reinstatement form since the account is locked due to violations:

https://www.microsoft.com/digitalsafety/account-reinstatement?SilentAuth=1&wa=wsignin1.0

If both web forms don't work, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl