I can't remove my payment card because of my Microsoft Xbox Developer Mode subscription, even though I've turned off billing.

Question

I can't remove my payment card because of my Microsoft Xbox Developer Mode subscription, even though I've turned off billing. How can I remove my payment card? I can't remove it, and I can't cancel the subscription.

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Moved from: Developer technologies | Windows Forms

Answer 1

To remove your payment card associated with your Microsoft Xbox Developer Mode subscription, you need to ensure that there are no active subscriptions linked to that payment method. Since you mentioned that you have turned off billing but still cannot remove the card, it may be necessary to cancel the subscription first. If you are unable to cancel the subscription through the usual methods, consider the following steps:

1. Check Subscription Status: Ensure that the subscription is indeed inactive. Sometimes, it may take a while for the status to update.
2. Contact Support: If you cannot cancel the subscription or remove the payment method, contacting Microsoft support may be necessary. They can provide assistance specific to your account and help resolve any issues preventing you from removing the card.
3. Use the Microsoft Account Management Page: Log into your Microsoft account and navigate to the subscriptions section. Here, you can manage your subscriptions and payment methods.

If these steps do not resolve the issue, reaching out to Microsoft support will be the best course of action to address your specific situation.

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References:

• Manage payment methods for Microsoft business accounts
• Add, update, or delete a payment method