how to reinstall windows 10 home with a fresh copy

Question

I am following up on my MS case # 7091571398. I purchased a thumb drive and ready to add a fresh copy of windows 10 to my pc which i cannot get into. I will use a working PC to download the data on to the thumb drive to load it into my locked non-working PC

Answer 1

To reinstall Windows 10 Home with a fresh copy using a thumb drive, follow these steps:

1. Download Windows 10 ISO: On a working PC, go to the Microsoft software download page and download the Windows 10 ISO file.
2. Create a Bootable USB Drive: Use a tool like the Windows Media Creation Tool or a third-party application to create a bootable USB drive from the ISO file. Ensure that the thumb drive has at least 8GB of free space and is formatted.
3. Boot from the USB Drive: Insert the bootable USB drive into the locked non-working PC. Turn on the PC and press the key (usually Esc, F10, or F12) to access the boot menu. Select the USB drive as the boot device.
4. Install Windows 10: Once the installation screen appears, follow the prompts. You can choose to format the existing partitions or select the option to install Windows 10 without keeping any files (this will erase everything).
5. Complete the Setup: After the installation is complete, follow the on-screen instructions to set up Windows 10.

Make sure to back up any important data if possible before proceeding with the installation, as this process will erase all existing data on the PC.

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References:

• Install Windows from a Flash Drive
• Clean installation with a Windows 10 ISO (Not an Insider Preview build)

Answer 2

Hello

Unfortunately no one here in the forum can review your support case opend with support directly. But I can provide you the instruction how to clean install Windows 10.

The following steps should be done on a working Windows computer:

Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/windows10

Run the tool and select "Create installation media for another PC."

Choose your language, edition, and architecture (32 or 64-bit) and select "Next."

Choose "USB flash drive" as the media to use for the installation and select "Next."

Connect a USB flash drive with at least 8 GB of free space to your computer.

Select the USB flash drive you want to use, and then select "Next."

The tool will then download the required files and create the installation media.

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Now these steps will  be done on your problematic computer:

Go to the computer's BIOS boot menu to have it boot from the USB drive.

Follow the on-screen instructions to install Windows 10, making sure to choose "Custom install" and select the option to delete all existing partitions.

Once the installation is complete, you'll have a clean installation of Windows 10 on your computer.