authentication page issue

Question

Hello,

I am student using azure for class. I am not able to access my account due to the authentication page sending code to verify. The thing is that authenticator app was used on my old phone that doesn't work anymore. I download the app on my new phone and added account but when login in to azure account, the authentication page show up. I get no notification to the authenticator app and therefore unable to access. Can someone help?

Answer 1

If you're unable to receive notifications from the authenticator app after switching to a new phone, there are a few steps you can take to regain access to your Azure account:

1. Check Phone Numbers: Ensure that the phone number associated with your account is correct. You can do this by trying to access other verification options if available.
2. Use Alternative Verification Methods: If you have set up other options for security verification, select Other verification options on the authentication page and try again.
3. Contact Admin: If you're still having trouble, reach out to your Azure administrator to check if your account is blocked or if there are any issues with your MFA settings.
4. Reset MFA: If necessary, your administrator can reset your MFA settings, allowing you to set it up again with your new device.
5. Reinstall the App: Make sure the authenticator app is properly set up on your new phone. Sometimes, reinstalling the app can help resolve issues with notifications.

If these steps do not resolve the issue, consider reaching out to Microsoft support for further assistance.

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References:

• Troubleshoot Azure Multi-Factor Authentication issues
• You don't receive a text or voice call that contains the verification code for Microsoft Entra multifactor authentication