Unable to "Add profile address" to Xbox account due to incorrect region

Question

I am unable to change my name is the xbox app because it wants to charge me money.

I would be more than happy to pay said money, except that the app chooses the wrong currency, and will not allow me to set a "profile address" that is not in the United Kingdom.

When I click the button for "Add profile address", the window that appears is locked into United Kingdom for Country/Region, and will now allow me to change it at all.

I have tried multiple browsers, clearing the cache, disabling/removing all extensions. I even tried using a completely different computer on another network.

The billing and mailing address on my account are all United States. My regions settings on my Microsoft Account are set to United States, as are the settings on all of the computers I used for testing this.

Answer 1

It seems that you are experiencing issues with setting your profile address in the Xbox app due to it being locked to the United Kingdom. Here are a few steps you can try to resolve this issue:

1. Check Region Settings: Ensure that your Microsoft account region settings are correctly set to the United States. You can do this by logging into your Microsoft account on the web and verifying the region settings.
2. Account Location: Make sure that the billing and mailing addresses associated with your account are indeed set to the United States. Sometimes, discrepancies in the address can cause issues with region settings.
3. Contact Support: If the region settings are correct and you are still unable to change the profile address, consider reaching out to Xbox Support. They may be able to assist you in resolving the issue or provide more specific guidance.
4. App Updates: Ensure that your Xbox app is up to date. Sometimes, bugs in older versions can cause unexpected behavior.
5. Clear App Data: If you're using the Xbox app on Windows, you can try clearing the app's data. This can sometimes reset any incorrect settings that may be causing the issue.

If these steps do not resolve the problem, it may be necessary to wait for a response from support or check if there are any known issues with the Xbox app related to region settings.