I can't get into authenticator. I try to log in. It provides a two digit code and ask me to use it in the Authenticator. But there is no prompt to put the code in.

Question

I need to access my email on my new phone. But I can't get into authenticator. I try to log in. I click the email. It provides a two digit code and ask me to open the Authenticator, which I'm in. But there is no prompt to put the code in.

Answer 1

It sounds like you are experiencing an issue with the Microsoft Authenticator app where you are not seeing a prompt to enter the two-digit code provided after trying to log in. Here are a few steps you can take to resolve this issue:

1. Ensure the App is Updated: Make sure that your Microsoft Authenticator app is updated to the latest version available on your device's app store.
2. Check Notifications: Sometimes, the Authenticator app may send a push notification instead of requiring you to enter a code. Check if you have received a notification from the app to approve the sign-in.
3. Sync Time Settings: Ensure that the time settings on your phone are correct. If the time is out of sync, it can cause issues with authentication codes. You may need to enable the option to set the time automatically.
4. Reinstall the App: If the above steps do not work, you may consider uninstalling and reinstalling the Microsoft Authenticator app. Just be cautious as this may require you to set up your accounts again.
5. Use Backup Codes: If you have backup codes or recovery options set up, you might be able to use them to access your email without needing the Authenticator app.

If these steps do not resolve your issue, you may need to contact Microsoft support for further assistance.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Microsoft Curate - Troubleshoot Multi-Factor Authentication (MFA)