how do I fix my scanner

Question

My HP Sanner does not work

the printer works

The scanner worked then it stopped working

Color LaserJet Pro MFP M281cdw

Moved from Microsoft 365 and Office | Other

Answer 1

To troubleshoot your HP Color LaserJet Pro MFP M281cdw scanner that has stopped working, you can try the following steps:

1. Check Connections: Ensure that the scanner is properly connected to your computer or network. If it's a USB connection, make sure the cable is securely plugged in. For network connections, verify that the printer is connected to the same Wi-Fi network as your computer.
2. Restart the Scanner and Computer: Turn off the scanner, wait for about 30 seconds, and then turn it back on. Additionally, restart your computer to refresh the connection.
3. Check Scanner Status: Open the scanner settings on your computer to see if it is recognized. You can do this by going to Devices and Printers in the Control Panel and checking if the scanner appears there.
4. Update or Reinstall Drivers: Sometimes, outdated or corrupt drivers can cause scanning issues. Go to the Device Manager, find your scanner, right-click it, and select Update Driver. If that doesn't work, you may want to uninstall the device and then reinstall the latest drivers from the HP website.
5. Run Troubleshooter: Use the built-in troubleshooter in Windows. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and select Printer to run the troubleshooter.
6. Check Windows Image Acquisition (WIA) Service: Ensure that the WIA service is running. You can check this by typing services.msc in the Run dialog (Win + R), finding Windows Image Acquisition, and ensuring it's started.

If these steps do not resolve the issue, you may need to contact HP support for further assistance.

---

References:

• "Server Busy" error message when you try to scan a document
• Applications are unable to find a new scanning device after another device is disconnected

Answer 2

Hello

While Windows typically can recognize a printer, scanner requires its own driver from manufacturer. Even if it worked before, if Windows has gone through major update, you would need to reinstall the driver for the scanner part.

For your model, you can find driver support here: https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-m280-m281-multifunction-printer-series/model/16748237

If your computer's is not on the ARM64 architech, then download the second driver in the screenshot.