My acoount is hacked

Question

My Microsoft account was hacked.

The attacker changed my primary email address and deleted my security information.

Now my original email shows “No Microsoft account exists”, which means the email was replaced.

I need an account recovery investigation for a hijacked account with changed sign-in alias.

Answer 1

If your Microsoft account has been compromised and the primary email address has been changed, it is crucial to take immediate action to recover your account. Here are the steps you can follow:

1. Visit the Microsoft Account Recovery Page: Go to the Microsoft account recovery page and follow the prompts to recover your account. You may need to provide information about your account and verify your identity.
2. Use the Account Recovery Form: If you cannot recover your account through the standard recovery process, you can fill out the account recovery form. This form allows you to provide as much information as possible to help Microsoft verify your identity.
3. Check for Account Recovery Options: If you still have access to any recovery options (like a backup email or phone number), make sure to check those for any recovery codes or links sent by Microsoft.
4. Contact Microsoft Support: If you're unable to recover your account through the above methods, contacting Microsoft Support directly may be necessary. They can assist you with the recovery process and provide guidance based on your specific situation.
5. Secure Your Account: Once you regain access, immediately update your security information, enable two-factor authentication (2FA), and review any recent activity to ensure no further unauthorized changes have been made.

It's important to act quickly to prevent any further unauthorized access to your account.

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References:

• Respond to a compromised cloud email account