Fail login to authenticor

Question

I can’t log in to my authenticer app. I don’t have a security password

I can’t get a code in the app, how do I log in then

Answer 1

If you are unable to log in to your Microsoft Authenticator app and do not have a security password, you can try the following steps:

1. Check for Multiple Verification Methods: If you have set up multiple verification methods, try signing in again and select a different method on the sign-in page.
2. Request a New Code: If you are not receiving a code in the app, ensure that your device has a stable internet connection. You may also want to check if any third-party security apps are blocking notifications or messages.
3. Use Phone Call or SMS: If possible, try to receive the verification code via a phone call or SMS instead of the app. You can attempt this up to five times in five minutes.
4. Contact Support: If these steps do not resolve the issue, you may need to open a support case to troubleshoot further.

For more detailed troubleshooting steps, you can refer to the end-user troubleshooting guide provided by Microsoft.

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References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Troubleshoot sign-in issues and account access problems