Someone hacked my microsoft account and added an alias email to take over my account and deleted my account

Question

Someone hacked my microsoft account and added an alias email to take over my account and deleted my account.

This is the email they used

******@irritml.ru

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Answer 1

If your Microsoft account has been compromised, it's crucial to act quickly to regain control. Here are steps you can take:

1. Recover Your Account: Go to the Microsoft account recovery page and follow the prompts to recover your account. You may need to verify your identity using the recovery email or phone number associated with your account.
2. Change Your Password: If you regain access, immediately change your password to something strong and unique.
3. Check for Aliases: After regaining access, check your account settings for any unauthorized aliases. Remove any that you did not add yourself.
4. Enable Two-Factor Authentication: To enhance your account security, enable two-factor authentication (2FA) to add an extra layer of protection.
5. Review Account Activity: Check your account activity for any suspicious actions or changes that may have occurred while your account was compromised.
6. Contact Microsoft Support: If you cannot recover your account or if it has been deleted, contact Microsoft Support for further assistance.
7. Monitor for Phishing Attempts: Be vigilant about phishing emails or messages that may attempt to trick you into providing personal information.

Taking these steps can help you secure your account and prevent future incidents.

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References:

• Respond to a compromised cloud email account

Answer 2

Hi,

I really wanted to bring you good news, but honestly, if the hacker changes your email address and other information, recovering your account can be challenging, and it may be permanently lost. I understand that this is a difficult situation. You can check the Microsoft article below to see if it can help.

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Also, please fill out the account recovery form. For the link and instructions, refer to step 3 in the link below.

Help with the Microsoft account recovery form:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42