Need to access Azure, but authenticator gives 8 digits, and azure asks for 6

Question

Need to access Azure, but authenticator gives 8 digits, and azure asks for 6

Casper Bekmand 20

Hi,

I have an old Azure account that is associated with my personal microsoft account, i've never really had any issues, but my last company had some issues releasing my license that i got from them to that account, and seems like my account is in a psudo locked down state.

The usually signin with my personal account doesn't work anymore, it's like it has been deassociated with that account, but since they semi released my account the credits that was used for app domain for my account has been disabled, and didn't fallover to my pay-as-you-go subscription, i've lost access to my domain, so i can't access it anymore.

Now i wanted to just nuke it all, but alas i can't get access to it anymore.

How can i contact Azure to help resolve this issue? tried mail and phone, i even went to twitter, and they asked me to post on this forum to get further support.

Rukmini 11,395 Reputation points Microsoft External Staff Moderator

2025-11-24T11:59:22.21+00:00
Hello Casper Bekmand,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

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Rukmini 11,395 Reputation points Microsoft External Staff Moderator

2025-11-24T11:59:22.21+00:00

Hello Casper Bekmand,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

Answer 1

Rukmini 11,395 Microsoft External Staff Moderator

Hello Casper Bekmand,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

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Need to access Azure, but authenticator gives 8 digits, and azure asks for 6

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