usbser.inf: Windows Update error 0x8007054f during installation

Vista IT 1 Reputation point
2021-09-23T08:00:48.587+00:00

We are distributing our updates via SCCM/WSUS and currently have the problem that on some Windows 10 workstations, no more commulative updates can be installed.

Before the user logs on, the installation is aborted at 8% and the rollback is performed.

We were able to narrow down the rollback of this behaviour in the CBS.log to the extent that the behaviour is caused by usbser.inf.

Here is an excerpt: 

2021-09-21 16:48:39, Info                  CBS            INSTALL index: 1107, phase: 1, result 1359, inf: usbser.inf
2021-09-21 16:48:39, Info                  CBS    Doqe: Recording result: 0x8007054f, for Inf: usbser.inf
2021-09-21 16:48:39, Info                  CBS    DriverUpdateInstallUpdates failed [HRESULT = 0x8007054f - ERROR_INTERNAL_ERROR]
2021-09-21 16:48:39, Info                  CBS    Doqe: Failed installing driver updates [HRESULT = 0x8007054f - ERROR_INTERNAL_ERROR]
2021-09-21 16:48:39, Info                  CBS    Perf: Doqe: Install ended.
2021-09-21 16:48:39, Info                  CBS    Failed installing driver updates [HRESULT = 0x8007054f - ERROR_INTERNAL_ERROR]
2021-09-21 16:48:39, Error                 CBS    Shtd: Failed while processing non-critical driver operations queue. [HRESULT = 0x8007054f - ERROR_INTERNAL_ERROR]
2021-09-21 16:48:39, Info                  CBS    Shtd: Rolling back KTM, because drivers failed.
2021-09-21 16:48:40, Info                  CBS    SetProgressMessage: progressMessageStage: 4, ExecuteState: CbsExecuteStatePrimitives, SubStage: 0

Furthermore, we were able to determine that Doge (whatever that is) cannot assign an owner to usbser.inf.

Here is an excerpt: 

2021-09-21 16:49:56, Info                  CBS    Adding an owner for inf: unknown.inf, arch: amd64, hash: mJVnbKSuMZcpywASwR7KmcirPmJpzBkF7qcU12lEk2g=, owner: Microsoft-Windows-Client-Desktop-Required-Package0110~31bf3856ad364e35~amd64~~10.0.19041.1202~D1AC6CBA22FD3F582E8B77DCF812DAFBB1E94CDE9B581B5B9E9B9B647FDA092F
2021-09-21 16:49:56, Info                  CBS    Doqe:   q-install: Inf: unknown.inf, Ranking: 1, Device-Install: 0, Key: 1107, Identity: dual_unknown.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2021-09-21 16:49:56, Info                  CBS    Doqe:   q-install: Inf: usbser.inf, Ranking: 1, Device-Install: 0, Key: 1108, Identity: dual_usbser.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1202, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS

We ask for your help, at the moment we have deactivated the update Deoployment completely, so that the employees do not have delayed logins anymore.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,122 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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3 answers

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  1. Amandayou-MSFT 11,046 Reputation points
    2021-09-24T06:45:06.967+00:00

    Hi @Vista IT ,

    Please install these commulative updates manually on the issued windows 10 workstations to check if it succeed.

    Besides, we may try to disable the third party security software and firewalls, perform a clean boot and try to install the standalone package of the update and check and re-deploy the update.

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  2. Vista IT 1 Reputation point
    2021-09-30T11:33:17.25+00:00

    Hi Amanda

    Thank you for asking. Much appreciated.

    We have tried all the suggestions, unfortunately unsuccessfully. The problem persists.

    Can you please take a look at the attached cbs.log (I had to split it because of the upload size). Do you see anything unusual there?

    Best regards

  3. Vista IT 1 Reputation point
    2021-10-12T08:15:27.51+00:00

    Hello Amanda

    We could not find any abnormalities in the WindowsUpdate.log. Can you find anything suspicious there?

    I will also ask the question in the link you suggested, as 250 clients are currently affected and updates are still disabled.

    Best regards

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