I am unable to add my work email with Microsoft authenticator app

Question

Dear team,

In the last 6 months, since left Oxford University Hospital and joined Oxford health, My Microsoft authentication app stopped working. I was unable to add my current email address. This is important to me when changing the password, and also unable to logging into Loop for the allocation. Loops also prompting to sign in through Microsoft authenticator.

When trying to add the work -email address always popping the window with smt went wrong.

Would you be able please o further guide?

Many thanks

BW

Stepan

Answer 1

It seems that you are experiencing issues adding your work email to the Microsoft Authenticator app after changing your employment. This could be due to several reasons, including potential conflicts with your previous account settings or issues with your organization's configuration.

Here are a few steps you can try to resolve the issue:

1. Check Cross-Tenant Access Settings: If you are receiving a message indicating that the invitation is blocked by cross-tenant access settings, you should contact your administrator to ensure that these settings are properly configured.
2. Clear Sign-In Issues: Sometimes, existing sign-in issues can cause problems. Try signing out of all Microsoft accounts and then signing back in using a private browsing session.
3. Update the Authenticator App: Ensure that you are using the latest version of the Microsoft Authenticator app. Outdated versions may not function correctly and could block you from adding new accounts.
4. Contact Support: If the problem persists, consider reaching out to your Microsoft representative or support for further assistance.

These steps should help you troubleshoot the issue with adding your work email to the Microsoft Authenticator app.

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References:

• Troubleshoot common issues with Microsoft Entra B2B collaboration
• How to Troubleshoot Common Issues