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Locked out of my account due to MFA enforcment

Yossi Alfarsi 20 Reputation points
2025-11-24T16:12:51.0733333+00:00

Hi @Ardell Gamble / @Ardell Gamble ,I have seen you helped out in different chat and requested to open a new Q/A for this.
Could you please help me out solving the issue of being locked out of my only Admin Account due to the enforcement for MFA. The notice was too short to notice before It just locked me out and i cant open a ticket or do any other action to fix this.

Thanks,

Yossi

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
  1. Raja Pothuraju 43,340 Reputation points Microsoft External Staff Moderator
    2025-11-27T08:59:09.7833333+00:00

    Hello @Yossi Alfarsi,

    As discussed over call, you were able to log in to your Azure tenant at admin.cloud.microsoft.com. To reset your MFA, we created a new user with Global Administrator rights. Using this new account to log in to the Azure Portal, we successfully reset the MFA for your personal account, which had been added as a guest account in the tenant.

    Below are the steps we followed to reset the MFA:

    1. Sign in to the Microsoft Entra admin center.
    2. Navigate to Identity > Users > All users.
    3. Select the affected user, then choose Authentication methods.
    4. At the top of the window, click on "Require re-register MFA".

    Screenshot of manage authentication methods from the Microsoft Entra admin center.

    After this is done, you should be able to sign in again and register a new MFA authentication method when prompted.

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