Help with Microsoft Office purchase for new computer

Question

I just purchased a new HP Home PC Unit HP-Onmidesk-U7-5060 I thought I understood that Microsoft Office would be installed upon this purchases from Best Buy. I had the Geek Squad get my computer set up and files transferred from my older computer to the new one.

When I set up the PC in my home after being assured the items were taken care of, it seems Office is not installed?

Can you please advise?

Answer 1

It sounds like your new HP computer may not have Microsoft Office pre-installed, which can happen depending on the specific model and the purchase agreement. Here are a few steps you can take to resolve this:

1. Check for Office Installation: Sometimes, Office may be installed but not activated. Open any Office application (like Word or Excel) to see if it prompts you to activate or enter a product key.
2. Confirm Entitlement: If Office was supposed to come with your device, you might want to verify that it was included. Some devices come with a Microsoft 365 subscription, which is usually marked on the box. If you believe your device should have included Office, you may need to contact HP or Best Buy for clarification.
3. Purchase or Trial: If Office was not included, you can either purchase a subscription or a standalone version of Office. Alternatively, you can try Office for free for a limited time.
4. Enter Product Key: If you have purchased Office separately, you can enter the product key to activate it.

If you continue to have issues, it might be helpful to reach out to Microsoft support for further assistance.

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References:

• No Office entitlement found on device
• Microsoft 365 Apps activation error: "You currently have not been assigned an office license that includes the Office desktop apps"
• Account or subscription verification errors activating Microsoft 365 Apps
• Microsoft 365 Apps activation error: "The products we found in your account can't be used to activate"
• Try or buy a Microsoft 365 for business subscription
• Assign licenses to users
• Add users and assign licenses at the same time

Answer 2

Thank you. I still have a question... IF my computer I was using before setting up this one had Office 365 on it, wouldn't my subscription still be in effect even though I now have a new PC?