Outlook IMAP

Question

Outlook IMAP

Luca Samiolo 40

Good morning,

On a PC configured with IMAP and a Google Workspace mailbox, we're having the following problems in Outlook:

The arrow doesn't appear when sending emails.
Emails remain bold even after being processed and viewed.
Outlook gets stuck in background processes and never closes properly. We need to force close it via Task Manager.

Office is already updated to the latest available version.

We use Microsoft Office 2021 32-bit.

My question: would syncing work better with 64-bit?

Thanks.

Best regards,

[Moderator note: personal info removed]

1 answer

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Answer 1

Jayden-P 12,400 Microsoft External Staff Moderator

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi @Luca Samiolo

Thank you for posting your question in the Microsoft Q&A forum.

Syncing to the server can depend on many elements such as network connectivity, account configuration, mailbox size, data files and local system factors.

64-bit Outlook can access far more memory than 32-bit (up to 128 TB virtual address space. This means it handles large mailboxes, multiple accounts, and heavy add-ins more efficiently, reducing chances of freezes or crashes during sync operations.

For example, if you have large OST/PST files, many shared folders, or complex calendars, 64-bit Outlook generally performs better because it has more memory access than 32-bit version.

In conclusion, 64-bit version provides a better performance than 32-bit.

You can read here for more details:

Choose between the 64-bit or 32-bit version of Office - Microsoft Support

I hope this helps.

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Luca Samiolo 40 Reputation points

2025-11-25T09:17:34.1966667+00:00

Thanks for the reply.

What would you recommend I do about the syncing issues?

Thank you.

Best regards,
Jayden-P 12,400 Reputation points Microsoft External Staff Moderator

2025-11-25T09:28:05.6833333+00:00
Hi @Luca Samiolo

Note: Microsoft is providing this information as a convenience to you. These sites are not controlled by Microsoft, and Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the risks before using any suggestions from the above link.

If you are having trouble with syncing to Google, please follow the steps in the article:

Re-sync or repair Outlook data - Google Workspace Learning Center

My recommendation is to use Overwrite.

This option overwrites your local profile with data from Google, updating only the data type you selected. It preserves Outlook-specific data, such as follow-up flags, color categories, and distribution lists.

The above is for the server, for the client settings in Outlook, you can try:

Repair an Office application - Microsoft Support (Choose Repair Online)

Create an Outlook profile - Microsoft Support(This doesn't affect your data)

You can also consider switching to 64-bit version for better experience.
Jayden-P 12,400 Reputation points Microsoft External Staff Moderator

2025-11-26T07:54:42.7733333+00:00

Hi @Luca Samiolo

Have you checked the provided answer?

Is there anything else I can help you with?

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