renew Microsoft office with new form of payment

Question

I am trying to renew Microsft Office on my personal home lap top samsong but my ned creditcard is not being acsepted

Answer 1

If your new credit card is not being accepted while trying to renew Microsoft Office, here are some troubleshooting steps you can follow:

1. Check Card Details: Ensure that the card details you entered—card number, expiration date, name on the card, and billing address—are correct and match exactly what is on your card and bank statement.
2. Sufficient Funds: Make sure that there are sufficient funds in your account to cover the renewal cost.
3. Card Type: Verify that your credit card is issued from the same country/region as your Microsoft account. If you are using a virtual or prepaid card, note that these types of cards are not accepted for Microsoft purchases.
4. Contact Your Bank: If the card is still being declined, contact your bank to ensure that the card is active and not blocked for any reason.
5. Update Payment Method: If you need to replace your credit card, you cannot change the card on an existing payment method directly. Instead, you will need to add a new payment method and transfer your subscriptions to it.

If you continue to experience issues, consider reaching out to Microsoft support for further assistance.

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References:

• Manage payment methods for Microsoft business accounts
• Troubleshoot a declined card

Answer 2

Greetings!

This is Tin, I'll be happy to assist you. Looks like you're unable to renew your subscription. The answer above is correct and please follow it. Kindly also try to use different browser and device and check if the issue persists. If yes, please reach the MS Accounts & Billing Support:

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine

Thanks,

Tin