Charged twice

Question

I’ve been charged twice for the subscription and it’s showing on my statement

Answer 1

If you are seeing double charges for your subscription, it could be due to a few reasons:

1. License Changes: If you added or removed licenses from your subscription, the charges for these changes may appear on your invoice. Charges for changes made mid-term are reflected on the next invoice.
2. Subscription Cancellation: If your subscription was canceled, you would receive an invoice after cancellation that includes any outstanding balance minus any credits.
3. Renewal with Price Change: If your subscription renewed for a new term and the license price changed, this could also result in different charges.

To resolve the issue, you may want to review your invoice details to understand the charges better and confirm if they align with any changes made to your subscription. If the issue persists, contacting Microsoft support for further assistance would be advisable.

Answer 2

I would like to speak to a representative please

Answer 3

If this is a business subscription, try the admin support at https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide .

There is also business phone support. See https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 .