Co-Pilot not working in Outlook Classic for work account

Question

Hello,

I added co-pilot in my Outlook classic to help with drafting an email. This afternoon, all of a sudden it disappeared. I have 2 accounts connected to my Outlook, one is hotmail another is work email. It used work for both account. When I draft an email from hotmail account on top ribbon it comes up and gives me an option to compose an email with co-pilot but when I compose it from work email nothing shows up.

I checked all add-in are enabled and it's not listed in add-ins. I tried adding app which I see on the left side of my ribbon to use it in a full screen. I also re-installed Outlook classic but same thing.

It worked in Outlook New. Can you please help me resolve this?

Thank you

Answer 1

Hi @Mayur Gadhiya,

Welcome to the Microsoft Q&A forum.

Thank you for reaching out to us. Please find the information below:

First, please check the following:

If Copilot does not appear, try the following methods:

Method 1: Clear Outlook Cache

Step 1: Close Outlook.

Step 2: Press Windows + R.

Step 3: Enter the following path in the Run box and press Enter:

%localappdata%\Microsoft\Outlook\RoamCache

Step 4: Delete cache files

• In the RoamCache folder, press Ctrl + A to select all files.
• Right-click and choose Delete.

Step 5: Empty the Recycle Bin.

Step 6: Restart Outlook.

Method 2: If clearing the cache does not work, uninstall and reinstall the application.

I hope this information is helpful. Please follow these steps and let me know if they work for you. If not, we can work together to resolve the issue. Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue to support you.

Looking forward to your response

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