Recovery email

Question

I’m trying to recover my email account ******@hotmail.com. I no longer have access to my old phone number or recovery email. I tried the account recovery form, but Microsoft says the information I provided is not enough to verify ownership. I need help to regain access to this account.

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Moved from: Microsoft Teams | Development

Answer 1

To recover your email account, you can follow these steps:

1. Attempt to Sign In: Start by trying to sign in to your account at login.microsoftonline.com.
2. Use the Recovery Form: If you can't access your account, use the account recovery form. Ensure that you provide as much accurate information as possible to verify your identity.
3. Identity Verification: If the recovery form does not work, Microsoft may require additional verification methods. This can include providing official business documentation or domain ownership if applicable.
4. Contact Support: If you continue to face issues, you may need to contact Microsoft support directly for further assistance. They can guide you through the recovery process and help you verify your identity.

Unfortunately, if you no longer have access to your old phone number or recovery email, it may complicate the recovery process. However, providing any other information that can help verify your identity is crucial.

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References:

• How to recover tenant access
• How end users can perform account recovery in Microsoft Entra ID

Answer 2

Hi,

Unfortunately, if all the basic steps fail, your only option is to use the account recovery form. The information you provide should match your account to verify your identity and recover it.

Microsoft takes account security seriously, so recovery is fully automated. Even Support cannot directly unblock your account and will ask you to fill out the form.

If you have already used the account recovery form and received a reply stating that the information provided was insufficient, you will need to fill out the form again with any new information you remember. Please note that you can submit the form up to two times per day until you recover your account.

Helpful Tips:

● Include contacts, subject lines of past emails, or any services you used (like Skype or Xbox).

● Complete the form using a device and location you’ve previously used to sign in.

● The more accurate info you provide, the better your chances of success.

If you're still unsuccessful after several attempts, please refer to the 'Account recovery unsuccessful' page.

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53