New Outlook setup issues

Question

Just decided to go to New Outlook and it won't let me add my 365 subscription. It says "We couldn't find a work or school account with that email address". What do I need to do fix this??

Answer 1

If you're encountering the error "We couldn't find a work or school account with that email address" while trying to set up your Microsoft 365 subscription in the New Outlook, it may be due to a few reasons:

1. Incorrect Email Address: Ensure that the email address you are entering is correct and associated with your Microsoft 365 subscription.
2. Account Type: Make sure that the account you are trying to add is indeed a work or school account. Personal accounts may not be recognized in this context.
3. Autodiscover Issues: If you have migrated your mailbox or made changes to your account settings, there might be issues with Autodiscover that prevent the New Outlook from properly configuring your account.
4. Updates: Ensure that you are using the latest version of the New Outlook, as older versions may have bugs or compatibility issues that have since been resolved.

If the problem persists, you may want to try the following steps:

• Verify your account details on the Microsoft 365 portal.
• Check for any service outages that might be affecting account setup.
• Consider running the Classic Outlook Profile Setup troubleshooter to help configure your account correctly.

If none of these solutions work, you may need to contact Microsoft support for further assistance.

Answer 2

Hey,

I'm really sorry that you're having to deal with this. When you try to link a personal Microsoft account to a work or school account, or the other way around, you often encounter the error message "We couldn't find a work or school account with that email address."

To correct this, do the following: Find out if your Microsoft 365 email is a personal account (like @outlook.com, @hotmail.com, or @gmail.com) or a work or school account that uses a domain name that your company owns. If it's a personal account, use the regular "add account" method in the New Outlook. This will easily locate your subscription. You can also see how your subscription is doing on the Microsoft account services site. Your school or job may demand you to set up your account a certain way or offer you extra proof of who you are. You should contact to your IT administrator to make sure your account is set up correctly and that you're using the New Outlook app correctly.

If you have questions feel free to leave a comment.

I hope this helps.

Thank you,