word for the web something went wrong phrase can not delete document

Question

Can not delete a document in Word for the Web. Something went wrong phrase appears.

Answer 1

Make sure that the document isn't open in some web browser window; then you should be able to delete it. Sometimes, you have to restart the browser to prevent OneDrive from thinking that the document is still open.

Answer 2

If you are encountering an error message stating "Something went wrong" when trying to delete a document in Word for the Web, it may be related to issues with the Office Online Server or SharePoint. Here are a few steps you can take to troubleshoot the problem:

1. Check Permissions: Ensure that you have the necessary permissions to delete the document. If you are using a system account, this may cause issues, as Office Online requires a user token for actions like deletion.
2. Log Out and Log Back In: Sometimes, simply logging out of your account and logging back in can resolve temporary issues.
3. Clear Browser Cache: Clearing your browser's cache and cookies can help resolve issues related to stored data that might be causing conflicts.
4. Try a Different Browser: If the issue persists, try accessing Word for the Web using a different web browser to see if the problem is browser-specific.
5. Contact Support: If none of the above solutions work, consider reaching out to Microsoft support for further assistance.

These steps should help you address the issue with deleting documents in Word for the Web.