Unable to Locate AZ-900 Certificate – Need Help Identifying the Email Used

Question

Hi Team,

I earned my Microsoft Azure Fundamentals (AZ-900) certification in 1st October 2022.

I have the Certificate ID: I433-7365, but I no longer remember the Microsoft account/email I used at that time.

I tried logging in with all my current Microsoft accounts and phone numbers, but the certificate is not showing in my profile.

Could you please help me:

1. Identify the Microsoft account/email associated with my AZ-900 certificate, or
2. Merge/restore the certificate to my present account? 

Thanks in advance.

---

Moved from: Azure

Answer 1

Unfortunately, I cannot assist you in identifying the specific Microsoft account or email associated with your AZ-900 certificate. However, I recommend checking the following steps:

1. Confirm your login account: Ensure that you are signing into the correct Microsoft Learn profile. If you have multiple accounts, you may have earned the certification under a different one.
2. Check your email: Look for any congratulations emails from Microsoft regarding your AZ-900 certification. This email would have been sent to the account associated with your certification.
3. Contact Support: For further assistance, you can reach out to Microsoft Credentials Support for help with missing credentials.

These steps should help you locate your certificate or get the necessary support to restore it.

---

References:

• Missing Exams or Certifications
• Access your certificates, badges, and transcript

Answer 2

Due to privacy rules, it is not possible to tell you the email address associated with an exam or certification

All you can do it what you tried, i.e., logging into Microsoft Learn with the email address that you have https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab