your mailbox has been temporarily moved on microsoft exchange server

Question

I keep getting this error message "your mailbox has been temporarily moved on microsoft exchange server",I have tried so many things like uninstalling the current office, repairing data with the scan.pst file repairer,changing profile name, create a new profile, toggling Exchange offline mode and disabling Add-ins.i have also contacted the our mail host provder for some support.

Answer 1

The error message "your mailbox has been temporarily moved on Microsoft Exchange server" typically indicates that the mailbox is in a state of migration or has been moved to a different server. Here are some steps you can take to resolve this issue:

1. Check the Status of the Mailbox: Ensure that the mailbox move is complete. You can check the status of the mailbox move by running the following command in Exchange Online PowerShell:

      Get-MoveRequest | Get-MoveRequestStatistics
   

   This will provide you with the current status of any mailbox moves.
2. Clear Orphaned Move Requests: If you have previously attempted to move the mailbox, there may be orphaned move requests. You can check for these by looking at the msExchMailboxMove attributes in Active Directory. If any values are set, you may need to manually clear them.
3. Contact Support: If the issue persists, you may need to reach out to your IT support or Microsoft Support for assistance, especially if the mailbox is in a hybrid environment.
4. Outlook Profile: Since you have already tried creating a new profile, ensure that the new profile is set up correctly and that Outlook is connecting to the right mailbox.
5. Check Connectivity: Make sure that your Outlook client is properly connected to the Exchange server and that there are no network issues affecting the connection.

If these steps do not resolve the issue, further investigation may be needed to identify any underlying problems with the Exchange server or mailbox configuration.

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References:

• Error when you move mailboxes from on-premises to Exchange Online in a hybrid deployment: User is already being moved

Answer 2

Hi @GodfreyEnoshiogbe,

Welcome to Microsoft Q&A, and thank you so much for reaching out to us.

Please note that as a Microsoft Q&A moderator, I don’t have access to your specific configuration with an external email provider and my testing environment is limited, so I can only provide guidance based on publicly available documentation and resources. That said, I’ll do my best to assist you as much as possible.

Based on your description, to assist you further, may I know who your email host provider is?

In the meantime, if repairing Outlook and creating a new profile did not resolve the issue, you might try adding your account as an IMAP account if possible. Several users have reported that adding the account as IMAP helped resolve similar error messages.

I hope this helps, looking forward to your response.

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