Usa o authenticator em outro smartphone, mudei para um novo e não consigo mais abrir

Question

Neste novo smartphone, o authenticator pede para encontrar um código no próprio authenticator, mas como eu faço isso se estou tentando instalar o app?

Answer 1

To use the Microsoft Authenticator app on a new smartphone, you need to recover your accounts that were set up in the app on your old device. Here are the steps you can follow:

1. Install Microsoft Authenticator: First, ensure that you have installed the Microsoft Authenticator app on your new smartphone.
2. Recover Your Accounts: If you had cloud backup enabled on your old device, you can restore your accounts on the new device. During the setup process, you should see an option to restore from backup. Make sure you sign in with the same Microsoft account that you used on your old device.
3. Manual Setup: If you did not have a backup or if the restore option does not work, you will need to manually set up your accounts again. This typically involves logging into each service you used with the Authenticator app and following their process to add a new authenticator.
4. Using QR Codes: Many services provide a QR code during the setup process that you can scan with the Authenticator app to add your account. If you have access to your old device, you can use it to generate the QR codes again.

If you are unable to access your old device and do not have backup options, you may need to contact the support for the specific services you were using to regain access to your accounts.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Using the Microsoft Authenticator with Verified ID